We are happy to return full price and sale items from our online store (some exclusions apply*) within 14 days of purchase. For purchases made in store, please refer to your printed or digital receipt.
You can return your order by simply logging in and registering you returns here then post/courier the items back to us using the address given in the portal.
We now also offer a DPD Returns service, the label will now be included in all web order packages. The cost of this service is £6.96 and will be deducted from your refund.
We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned in to our warehouse.
Please ensure your parcel is clearly labelled with Goods To Be Returned and including your Returns Authorisation Number.
* Please note we do not accept returns on cosmetic products or earrings. Also, we do not accept returns on lingerie & swimwear, unless the hygiene sticker is still intact. This is our company policy for hygiene and safety reasons.
IMPORTANT INFORMATION ON RETURNS:
If you wish to return your item and receive a full refund, items need to be posted/couriered back to us within 14 days of being purchased, or you can return your order in store (Please Note: This option is not available while the store is closed due to COVID-19 restrictions). Please advise us upon receipt of your purchase if you wish to a refund or credit note and allow 1-3 working days for this to be processed.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at THE GOODHOOD STORE take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault. Returns of faulty goods must be returned to us within 14 days of purchase.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1-3 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. GOODHOOD STORE credit notes are valid for 6 months from the date of issue and can be redeemed on the GOODHOOD WEB STORE or in the GOODHOOD STORE. If you want to purchase from the site with your Credit Note please contact us before making your purchase at firstname.lastname@example.org
Returns received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging. Shoes returned without their original boxes cannot be accepted.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.